Frequently Asked Questions

Find answers to common questions about using The Beat to engage with your fans and create amazing experiences.

Admin

If you or a team member has forgotten your password, please select the 'Forgot your password' button on the login page - this will pull up an email for you to contact the team, who can assist in resetting your account.

Please email your account manager who can arrange adding users or removing users from The Beat.

Audience insights

Setting up drops

Pass Usability

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Frequently Asked Questions

Admin

What should I do if I forget my login details?

How do I add or remove a team member to The Beat?

What's the best way to find The Beat website?

Audience insights

How do I view my audience insights?

What do terms like "sign ups" and "passholders" mean?

How do I access a full breakdown of my data?

I want to make amendments to the questions I ask fans (like preferences), can I do this?

How can I make a difference to my install/uninstall rate?

Setting up drops

What is a group? And how do I set one up?

How do I set up a drop/push notification?

Can I schedule something for the future?

I've sent something out, how do I know how many fans engaged with it?

I sent out a drop but I can't see the engagement?

Can I make amends to a drop I've scheduled?

I want to set up an RSVP/video/Soundcloud embed/pre-save link. How do I do that?

What are the recommended dimensions for images for modules?

Pass Usability

I've sent something out, but I haven't received the notification. What is the best course of action?

When I access the back of the pass, none of the links are clickable. How do I fix that?

Can't find what you're looking for?